NHS England is reviewing its governance arrangements for complaints handling at the end of the financial year. Senior management wish to ensure compliance with the NHS England Complaints Policy (2024).Which of the following is a required action following the end of the financial year?
A. Submit all unresolved complaints to the Parliamentary and Health Service Ombudsman
B. Publish a report detailing complaint handling
C.Close complaints older than 12 months
D. Refer complaints to the Care Quality Commission
E. Delete complaint records once a final response has been issued
https://www.england.nhs.uk/long-read/nhs-england-complaints-policy/#9-timescale-for-making-a-complaint
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